What does it provide?
Understanding how products, services or services are rated
Deepening feedback through open explanations from customers
Overview of feedback by product, service or other grouping
Understanding trends and developments of feedback over time
Faster recognition of common areas of improvement via clustered feedback
Better rationale for product and service optimization
Who is this for?
For organizations that want to gain insight into the customer experience, monitor it in a targeted way and implement concrete improvement actions. Particularly interesting for companies with multiple products, services or customer journeys, who want to compare feedback and actively drive customer satisfaction and optimization.
What question does this answer?
How are my products or services perceived?
What areas for improvement do customers indicate?
Are there differences in feedback between products, services or customer groups?
What themes are most common in open feedback?
What are we going to do?
Kick-off
Set up a landing page with up to 5 feedback questions foruse in emails(including 1 round of feedback)
Set up and populate datastore (via selection in Ternair Campaign)
Setting up dashboard
Delivery of landing page (link for in email) and dashboard
What's on the landing page?
A page in your own corporate identity with:
Maximum of 5 feedback questions
What does the dashboard say?
The dashboard contains the following items:
Ratings by product, service or event (overall and by segment)
Ability to filter by groupings and date
Categories based on feedback
Overview of all customer comments
Understanding trends of valuations over time
Planning & investment
Price: €1950*
Delivery time: within 2 weeks
* To use the Customer Feedback Monitor, you will need a custom report center